User agreement

1. General definitions

1.1. A.T. Property LTD is a legal entity registered in gr. / S / Sofia, district: Sredets, community: Stolichna, region: Sofia city, located at the address: ul. "Alabin" No. 58, et.1, ap.4.2., f.d./№ УАП 201903141123516, registration number: 204172698 (ereinafter referred to as - A.T. Property LTD

1.2. The Seller is A.T. Property LTD or other legal entity or individual entrepreneur whose goods are located in this online store

1.3. Website visitor is the person who came to the site without the purpose of placing the Order

1.4. User is an individual, a Website visitor, who accepts the terms of this Agreement and wishing to place Orders in the Online Store

1.5. Buyer is the User who placed the Order in the Online Store

1.6. Online Store is a Website owned by A.T. Property LTD, located on the Internet at, where the Products offered by the Sellers for purchase are presented to the Buyers, as well as the terms of payment and delivery of the Goods

1.7. Website is - is the property A.T. Property LTD.

1.8. The Seller’s page is a web page, which contains sales conditions, delivery terms and return policies, sold by sellers other than A.T. Property LTD, as well as other information that is essential for the conclusion and execution of the contract for the sale of Goods. The page of the Seller is available at the link posted on the page with the description of the Goods under the button "Add to Cart"

1.9. Goods are products made of precious metals according to the range presented on the website

1.10. Order is a duly executed request from the Buyer for the purchase and delivery of the Goods to the by the Buyer specified address.

2. General provisions

2.1. The Seller sells the goods through the Online store at :

2.2. When ordering Products through the Online Store, the User agrees with sales conditions of the Goods set forth below (hereinafter referred to as the Sales Conditions of the Goods), and in relation to the Goods not sold by A.T. Property LTD but by other legal entities and / or individual entrepreneurs, also with the sales conditions and delivery terms of the Goods placed on the pages of the respective Sellers, containing information on the sales conditions and delivery terms of the Goods by such legal entities / individual entrepreneurs. In case of disagreement with this User Agreement (hereinafter the Agreement / Public Offer), the User must immediately stop using the service and leave the site

2.3. These Sales Conditions of the Goods, as well as information about the Goods, presented on the Website, are a Public Offer

2.4. The Agreement may be amended by the Seller unilaterally without notice to the User / Buyer. The new edition of the Agreement shall come into effect upon the expiration of 10 (Ten) calendar days from the date of its publication on the Website, unless otherwise provided by the terms of this Agreement

2.5. Public offer is accepted by the Website Visitor / Buyer since the registration of the Visitor on the Site.

2.6. Retail Sales Agreement is effective from the moment the Seller issues the cash or sales receipt or another document confirming payment for the goods to the Buyer.

2.7. By informing the Seller of his e-mail and phone number, the Website Visitor / User / Buyer agrees to use the specified communication media by the Seller, as well as third parties who are engaged by him for the purposes of fulfillment of commitments towards the Website Visitors / Users / Buyers.

2.8. When placing an Order, the User / Buyer agrees that the Seller may delegate the execution of the Contract to a third party, keeping herewith as responsible for its execution.

2.9. All rights and obligations under the Contract concluded with the User arise directly from the Seller, and the Buyer, accepting this Agreement, fully understands and agrees that in the case of concluding a Contract with the Seller other than A.T. Property LTD is not a party to the specified contract and does not have obligations related to its execution, except as provided for by this Public Offer.

2.10. Under the Order A.T. Property LTD provides the User with information support of the Agreement concluded by the User with the Seller

2.11. You can place an order in the online store A.T. Property LTD 24 hours a day, 7 days a week, except regular maintenance period or technical faults.

2.12. Addresses and open and closed hours of giveaway outlets by means of which the return of goods is possible are available on the website in the “Return” section.

3. Subject of agreement

3.1. The subject of this Agreement is enabling the User to purchase for personal, family, home and other needs not related to business activities, the Goods presented in the online store catalog at

3.2. This Agreement applies to all types of Goods and services presented on the Website, as long as such offers with a description are present in the catalog of the Online store.

4. Registration on the Website

4.1. Registration on the Website is carried out by means of the "Registration" pop-up window.

4.2. Registration on the Website is not mandatory for ordering.

4.3.A.T. Property LTD is not responsible for the accuracy and correctness of information provided by the User during registration.

4.4. The User shall not disclose to third party the login and password specified by the User during registration. If the User becomes suspicious about the security of his login and password or the possibility of their unauthorized use by third parties, the User shall immediately notify A.T. Property LTD, by sending the appropriate e-mail to

4.5. User / Buyer communication with A.T. Property LTD and other Sellers should be based on the principles of generally accepted morality and communication etiquette. It is strictly prohibited to use swear words, obscenities, offensive expressions, as well as threats and blackmail, regardless of the form and to whom they were addressed.

5. Goods and purchase procedure

5.1. In case of by the Buyer ordered Goods absence in the Seller’s store, the latter has the right to exclude the specified Goods from the Order / cancel the Buyer's Order, notifying the Buyer by sending an appropriate e-mail to the address specified by the Buyer during registration

5.2. In case of cancellation of a fully or partially prepaid Order, the value of the canceled Goods has to be returned by the Seller to the Buyer in the manner in which the Goods were paid.

5.3. The order of the Buyer is placed in accordance to the procedure specified on the Website under the address

5.4. The Buyer is fully responsible for misrepresentation, lead to the inability of the Seller to properly fulfill its obligations to the Buyer.

5.5. After placing the Order on the Website the Buyer is provided with the information on the expected date of delivery by sending an e-mail to the email address or by phone specified by the Buyer during registration. The manager serving this Order specifies the details of the Order, the availability of the ordered Goods at the Seller’s warehouse, coordinates the delivery date and the time required for processing and delivery of the Order. Delivery date depends on what legal entity / individual entrepreneur is the Seller of the by the Buyer ordered Goods.

5.6. On the day of delivery, the sales representative contacts the Buyer using the phone number indicated by him during placing the order for approval the right delivery time within by the Buyer specified time period, as well as to obtain the necessary information from the Buyer to enable access to the address specified by the Buyer

5.7. If the Buyer does not answer the call of the sales representative, the Seller has the right to postpone delivery of another time and (or) another day within the consent of the Buyer. If the Buyer does not contact the Seller and (or) does not agree another time and (or) another day of delivery, the Seller’s obligation to deliver the order is deemed to be properly performed, and the Buyer refuses the order and execution of the contract

5.8. по электронной почте или при контрольном звонке Покупателю. The manager serving the Order should inform the Buyer about the expected date of the Good’s transfer to the delivery service of f the respective Seller by means of the e-mail or during a test call.

6. Delivery

6.1. Methods, as well as approximate delivery times for Goods sold by A.T. Property LTD, indicated in this section. Methods, as well as approximate delivery times for Goods sold by the other Sellers, are indicated on the respective Sellers pages on the Website

6.2. Delivery territory of the Goods presented on the Website and sold by A.T. Property LTD is not limited. The Buyer also agrees that delivery territory of the Goods sold by other Sellers can be limited. The information about the delivery territory of the Goods, sold by other Sellers is indicated on the respective Sellers pages on the Website

6.3. Upon delivery, the Order is handed over to the Buyer or to a third party specified in the Order as the recipient (hereinafter referred to as the Buyer and the third party are referred to as the "Recipient"). If it is impossible to receive the Order paid by cash by the persons indicated above, the Order may be handed to the person who can provide information about the Order (shipment number and Recipient's name), and also pay the cost of the Order in full to the person delivering the Order. Other Sellers than A.T. Property LTD has the right to independently determine the circle of persons to whom the ordered Goods may be transferred.

6.4. In order to avoid cases of fraudulence, upon delivery of a prepaid Order, the person delivering the Order has the right to request a document proving the identity of the Recipient, as well as indicate the type and number of the document provided by the Recipient on the receipt of the Order. Seller guarantees confidentiality and protection of personal data of the Recipient.

6.5. The risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment the Order is transferred to him and the Recipient places the signature on the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller shall reimburse the Buyer for the cost of the Order prepaid by the Buyer and delivery in full after receipt of the Order’s loss from the Delivery Service.

6.6. The delivery cost of each Order is calculated individually, based on information about the of the ordered Goods Seller, the Goods weight, country and delivery method, as well as (if necessary) the payment form, and is indicated on the Website during the last stage of ordering.

6.7. The Seller’s duty to transfer the Goods to the Buyer shall be deemed executed upon the Goods delivery to the Recipient by the courier or in a fixed place of the Goods delivery.

6.8. When accepting an order from a courier, the Recipient have a right to inspect the delivered Goods and check it for compliance with the declared quantity, assortment and completeness of the Goods, as well as check the service life of the delivered Goods and the integrity of the package. In the absence of claims to the delivered Goods, the Recipient signs in the “Order Delivery Form” or other similar document provided by the courier, and pays for the Order (in the absence of a 100% prepayment). The signature in the delivery documents indicates that the Recipient has not made any claims to the Goods and the Seller has fully and properly fulfilled his obligation to transfer the Goods.

6.9. The product presented on the Website, in terms of quality and packaging, meets certificates and international standards.

6.10. You can specify the date, time and, if necessary, the delivery route, by the manager who contacts the Buyer the Order confirmation. The buyer accepts and agrees that the date, time and route for delivery of Products sold by the other Sellers than A.T. Property LTD, are in the exclusive competence of such Sellers and in some cases this information cannot be brought to the attention of the Buyer; at the same time, employees and specialists of A.T. Property LTD undertake to provide any possible assistance and take measures, depending on them, to provide the Buyer with such information.

6.11. Delivery is carried out by the transport company Brink's (

7. Payment

7.1. The price of the Goods is indicated on the Site. If the price of the Goods ordered by the Buyer is not indicated correctly, the Seller informs the Buyer about this in order to confirm the corrected price of the Order or about the canceling of the Order. If it is impossible to contact the Buyer, the Order is considered canceled. If the Order has been paid, the Seller returns to the Buyer the amount paid for the Order in the same way that it was paid.

7.2. The price of the Goods on the Website may be changed by the Seller unilaterally. At the same time, the price of the by the Buyer ordered Goods is not subject to change. The price of Goods can be different depending on the region.

7.3. Payment characteristics for Goods by means of credit cards:

- payment card transactions are performed by the card holder or an authorized person.

- Payment cards operations authorization carried out by the bank. If the bank has reason to believe that the operation is fraudulent in nature, then the bank has the right to refuse the operation.

- To avoid cases of various kinds of unlawful use of payment cards during payment, all Orders placed on the Website and prepaid by a payment card are checked by the Seller. In order to verify the identity of the owner and his rights to use the card, the Seller has the right to require the Buyer, who has placed the Order, to present identification.

- information about payment card is transmitted via an encrypted communication channel, and is not stored on the Site.

7.5. A.T. Property LTD and other Sellers has rights to provide discounts on the Goods and determine a bonus program. Discounts types, bonuses, terms of accrual are determined by the Sellers independently and are indicated on the Website (discounts, bonuses, terms of accrual according to Seller’s Goods other than AT Property LTD are indicated on the respective Sellers Pages) and may be changed by the Seller unilaterally. The discount established by the respective Seller cannot be applied to the Goods sold by another Seller, if other is not indicated for the relevant Goods on the Website.

7.6. By carrying out marketing measurements involving the investment of any objects in the shipment of the Order of the Buyer, the delivery of these investments is carried out at the expense of the Buyer. In order to refuse an investment, the Buyer have to contact the Customer Service Department.

7.7. The Order is considered incomplete when the Buyer has informed about the change of the purchase decision prior to the start of the Order batching in the warehouse. If the Buyer has informed the Seller about this after the start of the Order batching in the warehouse, the Order is deemed declined.

7.8. A.T. Property LTD has rights to make decision of blocking for the Buyer the method of payment “On Receipt”, in respect of the by A.T. Property LTD sold Goods in the following cases:

- if Buyer has committed or was suspected by A.T. Property LTD commits unlawful acts aimed at causing losses to the Company (theft, robbery, robbery, fraud, intentional damage to property, etc.);

- If the Buyer, in the opinion of A.T. Property LTD, behaved incorrectly when communicating with a sales representative, other employees of the Company and / or committed deliberate actions against employees of the company (injury to health of varying degrees of severity, hooliganism, insults, threats, restriction of freedom, etc.).

In this case, if it was established that the Buyer, in respect of which the payment terms “By ordering Goods” were established, uses a different account to order Goods on other payment terms (“Upon receipt”), the account can also be set terms of payment "By ordering Goods". To determine the connection of the account with the person in respect of whom the “By Ordering Goods” payment terms are established, it is sufficient that a part of the registration data coincides or A.T. Property LTD of other information that allows attributing an account to a relevant person.

The buyer has the right to contact the Support Service at with a request for the possibility of using the “By receipt” payment method. In such case, he is obliged to submit facts confirming that he did not commit the actions specified in the third and fourth cases. The decision on the application is made within five working days, after which the Buyer is informed by sending a notification by the e-mail specified by submitting the application.

These provisions are not a manifestation of discrimination and are not aimed at infringing the rights guaranteed to consumers, but are intended to loss reduction of A.T. Property LTD caused by Buyers actions.

8. Return of goods and money

8.1. Return of Goods sold by A.T. Property LTD, carried out in accordance with the conditions specified in this section. The rules of return the Goods can be determine by each respective Seller independently and published on the respective Seller's Page. A.T. Property LTD assumes no liabilities on the return of the Goods sold by other Sellers

8.2. Return of the Goods of good quality

The buyer has the right to refuse the ordered goods at any time before receiving it, and after receiving the goods - within 14 days, not counting the day of purchase. The return of the Goods of good quality is possible if their marketable state, consumer properties, as well as a having document confirming the fact and conditions of purchase of the specified Goods.

If the Buyer refuses the Goods, the Seller returns the value of the returned Goods to him, excluding the Seller’s expenses related to the delivery of the Goods returned by the Buyer, within 10 days from the date of receipt of the returned Goods to the Seller together with the return request filled by the Buyer.

If at the time of the Buyer's appeal a similar product is not available from the Seller, the Buyer has the right to refuse to perform this Agreement and to demand a refund of the amount paid for the specified Goods. The seller must return the amount of money paid for the returned goods within 10 days from the date of return of the Goods.

8.3. Within the warranty period, the consumer has the right to apply with his request to return the non-conforming goods to the manufacturer, seller or importer

- Under the non-conforming goods means Goods , which are defective and can not ensure the performance of their functional qualities. Received goods have to meet the description on the Website

- The appearance and completeness of the Goods, as well as the completeness of the entire Order can be checked by the Recipient at the time of delivery of the Goods.

- By delivery of the Goods, the Buyer signatures the delivery receipt in the column: “I have accepted the order, I have complete set, I have no complaints about the quantity and appearance of the goods”, or in another similar document issued by the Seller, in the column providing for the Buyer's marking about his absence of claims for completeness and quantity of goods.

- Requirements for the return of the amount of money paid for the goods shall be satisfied within 10 days from the date of the corresponding request

8.4. Refunds are made by returning the cost of the paid Goods to the payment card. In case of cancellation or refund of a fully or partially prepaid Order, the value of the canceled Goods is returned by the Seller to the Buyer in the way in which the Goods were paid.

8.5. Ways of returning money paid for the non-conforming goods, sold by Sellers other than A.T. Property LTD, is determined by such Sellers independently and listed on the respective Sellers Pages.

9. Responsibility

9.1. The Seller is not responsible for damage caused to the Buyer due to improper use of the Goods purchased in the Online Store.

9.2. Seller is not responsible for the content and operation of external sites.

9.3.A.T. Property LTD is not responsible for the quality of the Goods sold by other Sellers, as well as for the fulfillment of their obligations to transfer the Goods to the Buyer, according to their completeness and quantity according to the Order issued by the Buyer. The Buyer hereby agrees that any claims regarding the quality, quantity and completeness of the Goods, as well as the delivery time of the Goods shall be applied to the Seller who ordered the goods in the Online Store. At the same time A.T. Property LTD undertakes to assist Buyers in resolving their claims to Sellers by providing all information by A.T. Property LTD regarding work practices, conditions of sale and return of the Goods, the location of the respective Sellers, as well as any other information relevant to the resolution of such claims, held by A.T. Property LTD and not confidential by law and treaty

10. Privacy Policy and information security

10.1. The personal data of the User / Buyer is processed in accordance with the current legislation on personal data.

10.2. By registering on the Website, the User provides the following information: name, phone number, email address, date of birth, gender, and delivery address of the Goods.

10.3. Providing your personal data to the Seller, Website Visitor / User/ Buyer agrees to their processing by the Seller, including in order to fulfill the Seller’s obligations to the Site Visitor / User / Buyer under this Public Offer, the Seller promotes goods and services, conduct electronic and sms-surveys, monitor the results of marketing campaigns, invitations to participate in programs to improve the quality of service, customer support, organization of delivery of goods to customers, providing the process of returning goods from the Website Visitor / User / Buyer, consumer credit from the Seller’s partner company, holding prize draws among Website Visitors / Users / Customers, monitoring the Website Visitor / User / Buyer satisfaction, as well as the quality of services provided by the Seller.

10.4. The processing of personal data means any action (operation) or series of steps (operations) performed with the use of automation tools or without the use of such tools with personal data, including the collection, recording, systematization, accumulation, storage, refinement (update, change), transfer (including transfer to third parties, not excluding a cross-border transfer, if the need arose during the performance of obligations), depersonalization, blocking, deletion, destruction of personal data.

10.4.1. The recall of consent to the processing of personal data is carried out by withdrawing the acceptance of this Public Offer in the form specified here.

10.5. The Seller receives information about the ip-address of the visitor of the Website

This information is not used to identify the visitor.

10.6. The Seller is not responsible for the information provided by the User / Buyer on the Website in a public form.

10.7. The Seller has the right to record telephone conversations with the User / Buyer. At the same time, the Seller undertakes to: prevent attempts of illegal access to information acquired during telephone conversations, and / or transfer it to third parties who do not have a direct relationship to the execution of Orders

11. Validity of Public Offer

11.1. This Public Offer shall come into effect from the moment of its acceptance by the Website Visitor / Buyer, and is valid until the recall of the acceptance of the Public Offer

12. Additional terms and conditions

12.1. The Seller has rights to assign or otherwise transfer his rights and obligations arising from his relationship with the Buyer to third parties.

12.2. The online store and the services provided may be temporarily partially or completely unavailable due to regular maintenance or other works or because of other technical reasons. Technical Service A.T. Property LTD has the right to periodically carry out of the necessary regular maintenance or other works with or without prior notice to the Buyers.

12.3. In the case of the arising questions and complaints from the User / Buyer, he has the right to contact the Seller by phone or by other available means.

12.4. Judicial acceptance of the court of the invalidity of any provision of this Agreement shall entail no invalidity of other provisions.

12.5. Seller A.T. Property LTD provides the Website Visitor / User / Buyer with the opportunity to search Goods using photos (hereinafter referred to as the "Search by photo" service). As part of the operation of this service, the Website Visitor / User / Buyer agrees to use the image and understands that it takes full responsibility to third parties for its use. A.T. Property LTD / Seller is not aware of the sources of uploaded photos and / or any other images. The search is carried out exclusively within the database of sales offers used on legal grounds by A.T. Property LTD / Seller.